Data We Collect and Why We Need It
When you open an account with us, we collect your name, email address, mobile number, and the payment method you register — whether that's DANA, OVO, or GoPay. We also log your device type, browser session data, and IP address each time you access the platform.
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This is standard practice for operating a secure account environment and processing your transactions accurately. When you make a deposit or request a withdrawal, your e-wallet identifier is recorded so we can match the transaction to your account. We do not store your full wallet PIN
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or password at any point. Cookies and session tokens help us keep you logged in across devices without asking you to re-enter your credentials every time. We also collect data when you reach out to our support team — the content of your message and any
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account details you share so we can resolve your query efficiently. All data we hold is used only for operating your account, processing payments, and improving how the platform functions. We do not sell, rent, or share your personal information with third parties for marketing purposes.
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Retention periods vary by data type; transactional records are kept as long as required by applicable rules in your jurisdiction, where permitted by local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.